Refunds

Returns

We want you to be fully satisfied with your MASK THREADS purchase! We gladly accept returns and exchanges on all orders. We offer the option to exchange or return if the item(s) are unworn and undamaged.

• 15 days after delivery - Full refund
• 30 days after delivery - Store credit

To complete your return/exchange, click here. 

Exchange a size

If you are looking to exchange an item for another size, no problem at all. All you need to do is contact our customer service and let us know the size you would like to exchange the item for.

You can also simply make a note of the request on the packing slip when you return the item.

Please also feel free to message our customer service if you have any other specific requests and or comments.

Refunds/Credits

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original form of payment within 3-7 business days. If outside of the 15 day refund period, you will be sent a credit towards your next purchase with us. 

Sale and Flash Sale items 
Items on sale cannot be returned. These items are final sale. 

Shipping

Shipping is non-refundable